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PRIVACY POLICY

A legal disclaimer

Soul Trace Investigations (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information with care, discretion, and integrity. We collect, use, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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Due to the sensitive nature of investigative services, we take additional steps to ensure that all information is handled securely, lawfully, and ethically.

Collection of Personal Information

We may collect personal information that is reasonably necessary to provide our services, including:

  • Full name, contact details (phone number, email address)

  • Information relating to your enquiry or investigation matter

  • Information about third parties relevant to an investigation (e.g. persons to be located)

  • Documents, photographs, or other materials provided by you

  • Billing and payment information

Where appropriate and lawful, we may also collect information through investigative activities.

How Information is Collected

We collect personal information in a number of ways, including:

  • Directly from you (via website forms, email, phone, or consultation)

  • Through publicly available sources and records

  • Through lawful third-party sources where necessary for an investigation

All information is collected using lawful and ethical methods appropriate to the nature of the service being provided.


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Purpose of Collection

We collect and use personal information for the following purposes:

  • To assess, accept, and conduct investigation services

  • To communicate with you regarding your matter

  • To prepare findings, reports, and outcomes

  • To comply with legal, regulatory, and professional obligations

We only collect information that is relevant and reasonably necessary for these purposes.

Disclosure of Personal Information

We may disclose personal information where appropriate and lawful, including to:

  • Law enforcement or government authorities where required by law

  • Legal representatives or authorised parties involved in a matter

  • Service providers or contractors assisting in an investigation (where applicable)

We do not sell, rent, or trade personal information to third parties for marketing purposes

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